Organisations today are considering electronic document imaging to tame the paper beast and enhance business performance. But given the financial and time investment needed to implement a document imaging program, getting consensus among senior decision-makers can sometimes be a challenge. Winning end-user support is another obstacle that must be overcome. What are some of the key benefits for change? These are the four C's of document imaging:

Cost Containment - Paper environments are costly to maintain. Paper files take up valuable real estate, require significant and ongoing expenditures and often put a strain on a company's overstressed human resources. Document imaging can eliminate or minimise most of these expenses. Imaging not only translates to cost savings in real estate, it also opens up that space for other business activities.

Customer Service - IDC recently reported that each year, companies lose $14,000 worth of productivity per employee because workers can't find the information they need to get their work done. But there's another casualty in this struggle: the unhappy customer who can't get his problem resolved quickly enough because a company employee